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Frequently Asked Questions
We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on this page.
Put the pattern you want to buy in the shopping cart. Just click on the button “Add to cart”. Afterwards you can continue shopping or go directly to the shopping cart. The shopping cart now contains all your selected patterns, which you can buy afterwards.
Put the pattern you want to buy in the shopping cart. Just click on the button “Add to cart”. Afterwards you can continue shopping or go directly to the shopping cart. The shopping cart now contains all your selected patterns, which you can buy afterwards.
You can pay for the patterns by direct debit, with Paypal or with your credit card (Visa, Mastercard).
With your registration an account will be created for you. This has the advantage that you can not only view your orders and download your patterns at any time, but also create bookmarks with your favourite patterns, with articles on sewing, videos or blog posts of interest to you.
Yes, registration at Anima-arte is completely free of charge.
Contact us through our contact form or email us at contakt(at)anima-arte.com so we can help you.
Sometimes mails might end up in the SPAM folder, it’s best to check there first.
If you still can’t find a confirmation mail, email us at contact(at)anima-arte.com
Usually you will receive confirmation of your purchase after a few minutes. Sometimes it takes a little time due to server load. From time to time mails also end up in the SPAM folder, please have a look there.
If after some time your orders still aren’t visible in your customer account, contact us at contact(at)anima-arte.com
In the registration window you can request a new password. All you need to do is enter your email address that’s linked to your account at ANIMA-arte.
We need your personal data for the following purposes:
- to process your orders (your email address, your address),
- to answer your questions (email address, your name for personal salutation),
- if you subscribe to the newsletter, your email address will be used for your own advertising purposes until you unsubscribe from the newsletter.
Your personal data will only be kept for as long as is necessary for the provision of our services. In some cases it may be necessary to store data for a longer period due to statutory or legal obligations, e.g. the storage of an invoice.
We have set up technical and organisational security measures to protect your data, in particular against loss, manipulation or unauthorised access. We regularly adapt our safety precautions to ongoing technical developments.
Further information on data protection can be found here
If you have logged in to your user account with your data, you can select “Edit” under the menu item “My account” and change your settings.
You can enter your discount code in the shopping cart overview or when selecting the payment method.
At www.anima-arte.com/newsletter you only need to enter a valid email address and your name. You will then receive your first welcome email and a voucher code.With the newsletter you will always be informed about new patterns, discount campaigns, subscription specials and other news free of charge.If you do not receive our newsletter or the welcome email, this can have several reasons.
If you have already checked your SPAM or junk folder and cannot find our newsletter there either, there are a few other possibilities why our newsletter is not received:
First of all, try adding us to your address book, so your email client will know that you know and trust us. All you have to do is enter our email address newsletter(at)anima-arte.com to your address book.
once you’ve done that, check your spam filter settings to make sure you haven’t blocked our address or content.
If none of this worked and you are still unable to receive our newsletter, contact us at contact(at)anima-arte.com
You can purchase our patterns online in our webshop after creating an account with us. Unfortunatly we cannot accept orders by post, email or telephone.
At the moment we do not offer physical copies of our patterns. Our patterns are digital products – you can print them out as a PDF file. After the purchase you can see them in your customer account and download them at any time. You can also save them on your computer and print them out anytime.
Unfortunately we do not offer paper printed copies of our sewing patterns at the moment.
After initiating your first purchase with ANIMA-arte, an account will be created for you. There you can see all orders and you can download your purchased patterns at any time.
Patterns are available for download as PDF files. It contains all required pieces (in all offered sizes), dimension tables, cutting plans, tutorials as well as relevant information for the creation of your sewing project.
For particularly simple sewing projects the pdf might contain only written instructions.
Open the ANIMA-arte pattern with Adobe Reader (free download here) and in the printer settings select “Actual Size”. The pattern must be unscaled so that it prints out in the correct size. Make sure that the “Actual Size” or “Print at 100%” box is checked rather than the “Scale” or “Custom scale” box.
Please check first whether the dimensions of the check boxes are correct. These must be 1 inch x 1 inch or 2,54 x 2,54 cm. If this is not the case, please set “actual size” in the print properties before printing. The pattern must be printed unscaled to ensure that it is the correct size.
On each page cut the pattern along the right and bottom edges and glue or tape the pieces together so that the corresponding letters and numbers line up exactly. All lines should join together and the outlines should be clearly visible.
At the moment there are no official sewing videos available as of now. We are working on being able to offer video tutorials in the near future.
You can find suggestions and design examples on our website or in our Facebook communiy group.
You can show off your sewn things in the ANIMA-arte Facebook group. You will also find plenty or inspiring tips and tricks for sewing our patterns there.
If you have any questions or suggestions, simply send us an email at contact(at)anima-arte.com
Purchased patterns and sewing instructions displayed on our website are primarily intended for private use.
For limited commercial sale (up to 50 pieces per year) of products made after one of our patterns, you need a license for each pattern. Please email us with the respective product request at contact(at)anima-arte.com. You’ll then receive all relevant information on how to proceed.
For use in a workshop/sewing course, you will also need a license for each pattern.
You should know how to operate your sewing machine and be familiar with basic sewing techniques.
Usually seam allowances are already included in our patterns. If this isn’t the case, it’s clearly written in the patterns and/or in the instructions. Please read the instructions completely before cutting to size.
Some patterns have decorative divisions – the amount of fabric of the respective colour is indicated in the PDF pattern.
Otherwise it is not possible for us to indicate the fabric requirements for colourfully mixed models separately. If you want to give it a try, feel free to experiment! To do this, cut out the individual pieces on paper and place them on the desired fabric.
Our instructions are usually written in a way that even beginners can understand them clearly.
With our patterns you always find exact fabric recommendations, which is recommended to stick to. For example if you decide to use fraying fabric for a pattern that calls for raw edges, the end-results might not meet your expectations.